PRIVACY POLICY

Information Collection and Use

The Strudell Studios’ website uses forms in which you give us contact information (including your name, address, telephone number, and email address) so you can place orders, request information and support, and make product suggestions. For certain services, we may also request a credit card number, social security number or tax identification number, or other financial information.

Strudell Studios receives and stores any information you enter on our Website or give us in any other way in our customer relationship management system, including through email, telephone, or other communications with our customer service department. If you contact us for support, we will keep an internal record of what support was given.

Strudell Studios uses your information to contact you regarding functionality changes to our products, our Website, new Strudell Studios services, and special offers we think you'll find valuable. If you would rather not receive this information, please see the "Updating Your Information" section below on how to change your preferences.

Strudell Studios uses information gathered about you from our site statistics (for example your IP address) to help diagnose problems with our server, and to administer our Website. We also gather broad demographic information from this data to help us improve our site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.

Our site uses cookies to keep track of your shopping cart and receipts. We use cookies to identify you so you don't need to login each time you visit our site. They are linked to your customer number which is associated with the information in your account.

This site also contains links to other Websites. Unfortunately, Strudell Studios is not responsible for the privacy practices or the content of such sites.

Customer Request of Own Information

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, financial information (e.g., credit card account information) that we maintain about them, unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries), contact information (e.g., name, address, phone number) that we maintain about them, and a description of information that we maintain about them.

Consumers can access this information by logging into Strudell Studios Online Client Portal account or emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, and communications that the consumer/visitor has directed to the site. Consumers can have this information corrected by logging into Strudell Studios Online Client Portal account or emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

For Strudell Studios Store Customers Only

When you purchase goods through Strudell Studios Store, you are granting Strudell Studios express permission to share your name and contact information (as well as the “ship to” name and contact information, if different) with the merchant from which you make the purchase, for the purposes of shipping and order fulfillment only. By making a purchase from a merchant, you are not granting that merchant consent to use your information for marketing or any other purposes unless you specifically “opt in” to do so. Strudell Studios has agreements with the merchants on Strudell Studios Store requiring them to maintain the privacy of your information; however, Strudell Studios is not responsible for improper use by merchants of your information.

When you create a storefront to offer goods for sale through Strudell Studios Store, you will be prompted to enter information about your business, including business name, e-mail address and telephone number (all mandatory), and address, fax number and business hours (all optional). The business information that you enter will be publicly displayed on your storefront page, and will be included in confirmation e-mails sent to people who make purchases from you.

Security

This site has security measures in place to protect against the loss, misuse or alteration of the information under our control.

Updating Your Information

You may alter your account information or opt out of receiving communications from us and our partners at any time. We have the following options for changing and modifying your account information or contact preferences.
1. You may send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
2. You may log into your Strudell Studios Online Client Portal account.
3. You may call us at: (517) 908-3950
4. You may fax us at (517) 371-7815
5. You may send mail to Strudell Studios at the following postal address:
    Strudell Studios
    ATTN: Client Accounts
    1500 Watertower Place, Suite 200
    East Lansing, Michigan 48823-8048 USA

Sending Emails

Strudell Studios uses email to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links to allow you to contact us directly. We strive to promptly reply to your messages.

The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded.

Payment reminders, domain name renewal, and web hosting renewal email messages are sent to the primary account holder listed in the Strudell Studios Online Client Portal.

Compliance with Laws and Law Enforcement

Strudell Studios cooperates with US government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to US government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. We will also share your information to the extent necessary to comply with ICANN's rules, regulations and policies.

Third Party Service Providers

Strudell Studios may at times provide information about you to third parties to provide various services on our behalf, such as processing credit card payments, serving advertisements, conducting contests or surveys, performing analyses of our products or customer demographics, shipping of goods or services, and customer relationship management. We will only share information about you that is necessary for the third party to provide the requested service. These companies are prohibited from retaining, sharing, storing or using your personally identifiable information for any secondary purposes.

In the event that we use third party advertising companies to serve ads on our behalf, these companies may employ cookies and action tags (also known as single pixel gift or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, click here.

Supplementation of Information

In order to provide certain services to you, Strudell Studios may on occasion supplement the personal information you submit to us with information from third party sources (e.g., information from our strategic partners, service providers, or the United States Postal Service). We do this to enhance our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.

Contests/Surveys

From time-to-time, Strudell Studios may provide you with the opportunity to participate in contests or surveys. If you choose to participate, we may request certain personally identifiable information from you. Participation in these contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose the requested information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code and age level – note that you must be 18 or above to enter). We use this information to notify contest winners and award prizes, to monitor site traffic, and to personalize our site.

Strudell Studios may use a third party service provider to conduct these surveys or contests. When we do, that company will be prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

What Happens to my Personal Information if I Terminate my Strudell Studios Account?

When your Strudell Studios account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in a "deactivated" status on our relevant Strudell Studios databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.

TERMS OF USE

Availability of Services

Subject to the terms and conditions of this Privacy Policy and Terms of Use, Strudell Studios shall use reasonable efforts to provide hosting services on a twenty-four (24) hours a day, seven (7) days a week basis. You agree that from time to time the hosting service may be inaccessible or inoperable for any reason, including, without limitation: (i) equipment malfunctions; (ii) periodic maintenance procedures or repairs that Strudell Studios may undertake from time to time; or (iii) causes beyond the control of Strudell Studios that are not reasonably foreseeable by Strudell Studios, including, without limitation, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network congestion or other failures. You further agree that the availability of your hosting service may be inaccessible during periods of time for which you have scheduled upgrades or downgrades to your server.

Server Content

You shall be solely responsible for providing, updating, uploading and maintaining your server content and any and all files, pages, data, works, information and/or materials on, within, displayed, linked or transmitted to, from or through your server, including, without limitation: trade or service marks, images, photographs, illustrations, graphics, audio files, video files, email or other messages, meta tags, domain names, software, and text.

You represent and warrant to Strudell Studios that: your content does not and shall not contain any content, materials, data, work, trade or service mark, trade name, link, advertising or services that actually or potentially violate any applicable law or regulation or infringe or misappropriate any proprietary, intellectual property, contract or tort right of any person and that you own your server content and all proprietary or intellectual property rights therein, or have express written authorization from the owner to copy, use and display the content on and within your server account. If your web site includes images or photographs, you must ensure that your images or photographs are properly licensed. You also represent and warrant that the server content being hosted by Strudell Studios shall not be used in connection with any illegal activity.

Abuse of Traffic or Storage

You are responsible for ensuring that there is no excessive overloading of Strudell Studios’ system or servers. In the event that you exceed your allotted bandwidth and thereby overload Strudell Studios’ DNS or servers, you shall be assessed any and all fees, costs and penalties associated with such overloading. You may not use Strudell Studios’ servers and your Server Account as a source, intermediary, reply to address, or destination address for mail bombs, Internet packet flooding, packet corruption, denial of service, or other abusive activities. Server hacking or other perpetration of security breaches is prohibited and Strudell Studios reserves the right to terminate websites that contain information about hacking or links to such information. Use of your server account as an anonymous gateway is prohibited, as is the use of your hosting service to restrict or inhibit any other user from using and enjoying the Internet.

Spamming or Unauthorized Access

You agree not to engage in unacceptable use of any hosting services, which includes, without limitation, use of the hosting services to: (i) disseminate or transmit unsolicited messages, chain letters or unsolicited commercial email; (ii) disseminate or transmit any material that, to a reasonable person may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening or malicious; (iii) disseminate or transmit files, graphics, software or other material, data or work that actually or potentially infringes the copyright, trademark, patent, trade secret or other intellectual property right of any person; (iv) create a false identity or to otherwise attempt to mislead any person as to the identity, source or origin of any communication; (v) export, re-export or permit downloading of any message or content in violation of any export or import law, regulation or restriction of the United States and its agencies or authorities, or without all required approvals, licenses and/or exemptions; (vi) interfere, disrupt or attempt to gain unauthorized access to any computer system, server, network or account for which you do not have authorization to access or at a level exceeding your authorization; (vii) disseminate or transmit any virus, trojan horse or other malicious, harmful or disabling data, work, code or program; (viii) engage in any other activity deemed by Strudell Studios to be in conflict with the spirit or intent of this Privacy Policy and Terms of Use; or (ix) use your server as an "open relay" or similar purposes.

Payment and Fees

Strudell Studios reserves the right to suspend websites and domains from viewing on the Internet when payments are five standard days past payment. Email payment reminders are sent to the primary account holder listed in the Strudell Studios Online Client Portal. In case collection proves necessary, the Client agrees to pay all fees incurred by that process. For unforeseen server or network outages not caused by customer actions, Strudell Studios offers a prorated money back guarantee for services. All payments are made in US funds.

Server Backups

The backup process for Strudell Studios servers is performed through tape backup and stored to an internal server into a compressed format. Full backups are performed weekly and incremental backups performed daily. Backups are maintained for a 4-week cycle, and then the data is formatted and overwritten. Strudell Studios guarantees a 1-day backup copy to customers.

Disputes

In the event that any legal action is brought against Courtland Consulting, Courtland will require the client to compensate Courtland for all Legal Fees including but not limited to Attorney Fees, Legal Fees and any business time lost if Courtland is absolved of any wrong doing.

CHANGES IN OUR PRACTICES

Strudell Studios reserves the right to modify this Privacy Policy and Terms of Use at any time. If we decide to change our Privacy Policy, we will post those changes to this privacy statement, our announcements page, and other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

CONTACTING THE WEBSITE

If you have any questions about our Privacy Policy and Terms of Use, the practices of this Website, or your dealings with this site, please contact us at:

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Phone: (517) 908-3950
U.S. Postal Mail:
   Strudell Studios
   ATTN: Customer Support
   1500 Watertower Place, Suite 200
   East Lansing, Michigan 48823-8048

   U.S.A.